How to Transition from Remote Work to In-Person Sales

In 2020, B2B sales abruptly transitioned from a face-to-face game of relationship-building to a digital game that aimed to do the same. Sales representatives traded long drives and flights for their home offices as companies nationwide closed themselves off to non-essential personnel. Video conferencing and email became the new standard as processes and systems shifted. However, the need to develop and build relationships never faltered.

Now, as companies look toward the future, they need to make difficult decisions about when to move employees back into the office, while considering the needs of both their employees and their clients. The other big issue facing employers is the variety of protocols that will need to continue and be enhanced to bring people back in safely while accounting for the fact that not everyone is planning on getting the vaccine. Ultimately, control of COVID-19 and the rate of vaccination is going to affect the speed with which we return to the workplace.

The timeframe on this decision will be heavily influenced by industry segment. Companies that have an internal focus and can work in a bubble likely have not stopped going into the office, at least to some degree. For example, manufacturers never stopped going into the plant, instead they implemented strict protocols to keep their workforce safe and on the job. However, externally focused companies, like professional services firms, started going back into the office since the first of the year, but are not interacting with clients yet. Meeting with clients and partners is still being done virtually in these settings. Most other companies will likely be back by this fall, all things equal, but not in the same way as before.

Topics: Revenue Growth Profitability Profit Sales Leadership Networking Strategic Revenue Growth Action Plan B2B SMART Revenue CRO Chief Revenue Officer Revenue Generation Commissions Referrals Business Culture Professional Development Revenue Development Action Plan Change Management

Taking a Daniel Tiger Perspective on The Current State of Work

Any parent with young kids knows Daniel Tiger is the ultimate authority on every lesson you need in life. The PBS successor to Mister Rogers’ Neighborhood, Daniel Tiger’s Neighborhood features a young tiger (unsurprisingly named Daniel) and his family. He confronts life’s difficult challenges with emotional maturity, self-awareness, and singing.

So
Much
Singing!

But, unlike most children’s TV, you won’t end up hating it. In fact, you’ll end up loving it because the songs are so catchy and soothing that you can draw on Daniel Tiger’s extensive catalog of compositions to guide your child through basically any daily struggle.

Topics: Leadership Networking Professional Development

Business Networking - How Do You Make Connections in a Virtual World?

A study on remote work from Xant summarizes its findings in saying,

“Sales teams are facing unique challenges – not only are they working from home, but their customers are too. They are adjusting to remote work, fighting distraction, and also facing an out of sight, out of mind mentality with their leads and potential customers.”

In fact, their research reveals that sales teams are reporting their top challenge right now as the “inability to communicate or connect with customers.”

But salespeople are not alone.

Remember, anyone meeting someone new right now is doing so virtually.

Everyone is in the same boat trying to navigate making virtual connections with new people both professionally and personally. And while some have felt natural, like messaging potential collaborators over social media, others have not, like going on a first date via video call.

Our current normal has changed how we connect with new people. For introverts, this shift has been a welcome change, whereas extroverts have typically found it harder to adapt. However, removing the in-person aspect of making a new connection does not change the reasoning behind connecting in the first place.

Ultimately, the methods to meet new people may have changed, but why we connect is still the same. New introductions require a genuine desire to offer something of value, listening, nurturing the connection, and following-up, whether the relationship is sales-related or not. The people that aim to engage, understand, and build trust will succeed whether they are connecting with other people online or offline.

Topics: Networking Hiring Customer Relationship Management Recruiting Referrals Business Development Professional Development Social Media Inbound Marketing Personal Development

Can Revenue Growth Occur Without In-Person Events?

Recent events have significantly affected the economic climate over the past month. That’s undeniable.

Social distancing measures and stay home orders have been implemented for everyone’s wellbeing, which means that in-person functions like tradeshows, conferences, and networking events have been canceled. For B2B companies that rely on these face-to-face events to drive revenue, this creates an indisputable barrier.

So, what does that mean? Has a portion of your future business been permanently lost? Are there still deals out there to be made right now? How do you adopt a revenue growth management mindset during these unpredictable times? Are your organizational objectives for the year still attainable?

The world has changed, but the goal has not.

Topics: Revenue Growth Events Networking Strategic Revenue Growth Revenue Generation Referrals Change Management

A Holiday Gift Giving 'How-to' for Business Professionals

For some, gift giving is the merriest part of the holiday season. For others, it causes panic and dread.

Gift giving and receiving are both highly emotional processes, which is why there is so much pressure to give employees, managers, clients, and peers the right gifts. Stress builds over whether it is appropriate to give a gift in the first place, what to give, and how much to spend. But despite this worry, business professionals continue to exchange gifts and deliver gifts to clients year after year because the benefits of doing so far outweigh their internal angst.

Topics: Networking Brand Integrity

Pros & Cons of Business Networking - Waste of Time or a Gold Mine?

Nobody wants to have a ‘networking conversation,’ especially those who are at the highest levels of business. They are hungry for real conversations and real relationships. It has to be authentic, genuine and sincere.”  -  Rich Stromback

Even with a plethora of information, books, classes and generous experts, rooms are full of people who have yet to develop excellent communication skills (and who you prefer to avoid). 

Topics: Leadership B2B Sales Networking Customer Relationship Management

CAMPS 2016 Manufacturing Conference - The Industry's Premiere Education & Networking Event

This week, please join me at a CAMPS special event for small & mid-sized manufacturing companies and the professionals who support them. This conference is the industry's premiere education & networking event for small & mid-sized manufacturers & the professionals supporting them.

You will learn how high profile companies are creating an innovation culture, leading communication technology solutions, and engaging and executing "intelligent operations" from these business leaders.  You can see old friends, make new ones and network with the Puget Sound's business leaders & support professionals.

CAMPS Manufacturing Conference 2016

Innovation and Looking to the Future
Leveraging Your Full Organization and Supply Chain


Topics: Events Networking CAMPS