How Experts Fill the Knowledge Gap (Including Bill Gates)

I'm not the smartest fellow in the world, but I can sure pick smart colleagues.” - Franklin D. Roosevelt

Some have referred to September as the “New January.” They consider it a time to make good on resolutions.  For that reason, I think this is good to use this season of change to focus on goals, and to realize this year’s potential before you again sing "Auld Lang Syne" for the new year.

It may seem more difficult for an expert, after decades of success, to ‘raise the bar,’ ‘achieve a personal best,’ ‘learn something new,’ or set new goals to excel. Especially for someone who has ‘seen it all.’ Investing time in education paid off in the early years, but 20 years later there are fewer resources or people who can be trusted to provide valuable new insights. As a result, it appears to me that a personal/professional skills plateau is reached, even as better results are demanded.

Carol Dweck: “Many people have told me that when they were promoted to a prestigious position, they suddenly felt, now I have to have all the answers. Now, my period of growth is over. I have to be a fully mature person who knows everything. So yes, at any point, you can fall into that trap. People who become CEOs suddenly feel they have to be gods goddesses, and not people who say, gee; I don’t know. Let’s talk about it. Let’s think about it. Let’s feel our way through this problem.”  - Source: Great article/interview on Harvard Business Review

When does personal development become a factor? I believe more than ever that an improvement in revenue and profits also relies on developing the skills and wisdom of the team and leaders.

Topics: Assessment Training Recruiting Planning Professional Development

Creating a New CRO Role - Who 'Loses'

How things have changed: The competitive marketplace has been disrupted with key trends over the last several years. The disruptions and new trends require companies to create repeatable and predictable revenue that scales:

  • Digital products and services now offer unprecedented insight into buyers’ behavior.
  • New sales processes and KPIs are needed with responsibilities that transcend traditional sales roles.
  • Omni-channel sales and increasing role of mobile and self-service in both B2C and B2B business environments challenge the traditional sales processes.
  • New models are needed to maximize revenue by making a serious commitment to engage customers and deliver a multi-touchpoint experience that is personalized and value-focused.

Who has their finger on the pulse of revenue growth (for both marketing and sales) across the entire revenue process – from prospects to leads to pipeline to revenue?

The person who can lead the way with a new kind of analysis and execution crucial to the business in today's business world is the Chief Revenue Officer, or CRO.

Topics: Leadership Strategy CRO Chief Revenue Officer Recruiting

Managing Remote Teams - Which type of boss does it best?

In the new world of technology where distance is not a factor for production, there is a trend for staff to work remotely. The remote workers can be outsourced from around the world via a crowdworking website such as Amazon's mechanical turk, a low cost solution such as fiverr.com, or a pool of freelancers like Outsource.com.  

Remote Worker:

“ A remote worker is someone who works outside of a traditional office. An employee might work from home, from a coffee shop, or from anywhere that is not a regular office; although depending on the type of job they do, they might find themselves going into an office on occasion (if the company’s hub is geographically close to them)."

Topics: Leadership Hiring Recruiting Management