Have you ever read a business article that talks about “the power of storytelling”? If you have, you probably felt like it was a little shallow that researchers and analysts tout the benefits of storytelling across everything from gaining followers to increasing sales to cultivating brand loyalists. I mean, of course telling a compelling story can potentially improve sales and marketing functions, but is it really necessary at the core of the organization itself?

A recent Harvard Business Review article titled Storytelling That Drives Bold Change flipped the entire idea of storytelling in business on its head! The article claims that storytelling is far more than a “nice to have” sales/marketing approach. It makes the case that storytelling is a fundamental leadership need across all organizations. The executive summary explains,

“When tackling urgent organizational problems, leaders usually work hard to identify underlying causes, tap a wide range of knowledge, and experiment with solutions. But once they’ve mapped out a plan, there’s one more crucial step they must take: crafting a story so compelling that it will harness their organizations’ energy and direct it toward change.”

Frances Frei and Anne Morriss highlight the fact that organizational problems don’t just need a proposed fix, they need a proposal that will win people over. The narrative that leaders craft is just as important to the organization’s ability to overcome challenges as the plan itself.

The world of B2B has changed immensely in recent years, but even with the speed that B2B sales and marketing have evolved, the pace of change is set to accelerate even more over the next decade. In a discussion about how B2B companies can differentiate themselves, John Hall explains,

“The B2B sales and marketing landscape has seen more disruption in the past five years than it has experienced in nearly a century. First, the pandemic brought unprecedented challenges for customer engagement. Now, rapid technological advances like artificial intelligence have permanently shifted how B2B buyers interact with vendors and how complex sales occur.”

AI is a driving force behind the lightning-fast change that we’re seeing as everything from personalized recommendations and automated customer service to predictive analytics and data enrichment has begun sweeping B2B organizations en masse. And yet, the widely hailed “Father of AI” Sam Altman has been quoted as saying that, “Today’s AI models are the stupidest they’ll ever be,” which indicates that there’s much more on the horizon than many of us could ever even imagine.

In times of planning, we ask questions like, “How do we continue this momentum?” and “How can we improve results?” We want to understand the keys to success – the path we should follow to get where we want to go. And yet, we sometimes forget that the path to success is simply moving forward.

Letting go of the old is a precursor to ushering in growth.

There are many times personally and professionally when you will need to let things go and move on to grow. How do we stop doing what we’ve always done and start doing something new?

Thank you for joining us for this informative Q&A. Today we are discussing how B2B sales has changed over the years, and how it hasn’t!

In this interview Elizabeth Harris, a CRO (Chief Revenue Officer) with more than 20 years of B2B leadership experience, will share with us how the industry is shifting as well as what has remained foundationally the same in B2B sales and marketing. Her insights will help you to understand what that means for the future as well as your revenue strategy today. Let’s get started!

Turmoil and uncertainty aren’t going away anytime soon. So, as business leaders, we are left with two choices – bemoan this fact or do something about it!

Complaining about reduced budgets, labor constraints, accelerated timeframes on go-to-market strategies, added competition, increased channel options, and the like are futile efforts. There will always be challenges, but there are also tools, processes, and people that can help you overcome these challenges!

Winning companies understand this fact. Their success is built on the ability to analyze where they are today and use that knowledge to find the resources that are going to get them where they want to go tomorrow.

How exactly do they do that?

Some sales teams have it. And some don’t. What makes some B2B sales teams great? In working with B2B sales teams for 25 years, I have discovered that there are three key qualities that set high-performing sales teams apart – the right goals structure, authentic camaraderie, and a foundation of trust.

Whether your sales team is consistently exceeding expectations, plateauing at meeting but not exceeding goals, or underperforming relative to their targets, there is always room for improvement. Of course, like anything else in business, increasing B2B sales performance requires both managerial support and individual initiative. Let’s talk about how sales managers can get more out of their team and retain their best salespeople as well as how B2B salespeople can sell better.

With all the buzz right now around integrating AI and automation solutions into organizational strategy, it is worth taking the time to understand what kind of benefits marketing automation can offer and how to best utilize it to drive organizational success.

Let’s look at which kinds of activities are included in marketing automation, where it is best utilized to drive value, what its limitations are, the ethical considerations to keep in mind along the way, and what is coming next.

Undoubtedly, you have heard the famous phrase, “You can’t improve what you don’t measure.” And yet, inherent in this quote is the misconception that the reverse is true as well – that if you measure it, you will also be able to improve it. This errant belief can cause leadership to overemphasize measuring a wide array of disparate metrics. The result is “measurement paralysis”, where true KPIs (key performance indicators) get drowned out by a cacophony of tracking and analysis.

So, how can you determine which numbers are the best metrics to track? We have put together a guide to B2B KPIs to help you better understand what to look at and how to identify KPI gaps.